Richard Summers

Background

About Richard Summers

A highly experienced and results-focused Business Change professional with experience in business analysis across both financial services and telecoms. I have delivered and supported a wide range of projects using both agile and waterfall methodologies, working on bespoke platforms, Salesforce, and mobile applications for both iOS and Android. I bring strong analytical thinking and communication skills to bridge the gap between business and technology, translating complex needs into clear, actionable requirements. My experience includes leading the analysis and delivery of cyber security and access control features such as multi-factor authentication, social login, and role-based access control, ensuring systems remain both user-friendly and secure. I have played a key role in the delivery of a brand-new internet banking platform, acting as the lead Payments Business Analyst responsible for BACS, Faster Payments, Standing Orders and Direct Debits. My background also includes significant work in process review and optimisation, identifying inefficiencies and delivering improvements that enhance service and reduce risk. With over two decades at HSBC Group — in roles spanning customer service, technical support, and business analysis — I bring a broad understanding of operational and digital environments. Over the past five plus years, I’ve further developed my expertise within the telecoms industry, contributing to digital transformation and product development programmes. I excel in stakeholder engagement at all levels and have a strong command of tools such as Jira, Confluence and Azure DevOps. I take pride in my ability to work collaboratively, adapt quickly, and deliver real value in high-pressure, fast-paced environments.