Seniority
Director
Department
Operations
Location
Charlotte
Industry
Mining
Company size
1.2K
Contact information
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r•••••••@coviacorp.com
Phone
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Background
About Richard Vertula
Over 15 years of experience providing pricing and customer service to one of the country’s largest industrial mining companies.* Direct and oversee all aspects of the organization’s industrial and recreation customer service policies, objectives and initiatives.* Develop service standards focused on reducing response time and providing high customer satisfaction.* Establish policies and procedures that produce high quality customer service delivery that reflects industry best practices.* Implement systems to capture and report on service metrics, including customer feedback on trends in products and services.* Align customer service activities and initiatives to support and enhance the objectives of Covia.
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