Richard Webster

Background

About Richard Webster

Logistics professional having achieved ISO9001:2015 standard focused on Supply Chain process improvements and efficiencies. Strong team player and self-motivated with the ability to apply strong analytical skills and communicate effectively at all levels. Experienced working within multilingual and multicultural environments, both on and off customer premises. International experience in financial reporting, tenders, savings initiatives, factory planning and quality improvement processes. Demonstrated history of working in the logistics and supply chain industry. Strong operations professional with a Master of Science (MSc) focused in Logistics and Supply Chain Management from University of Westminster. • Development of KPI reporting to IBM analysing monthly delivery performance at warehouse and supplier level • Chairing weekly KPI meetings with IBM to provide supplier performance identifying root cause delays and driving improvements • Providing regular performance review data to suppliers, utilizing KPI data to challenging misses and failures • Created RFQ base data using historical supplier shipment volumes, same-day, next-day and multi-leg base lines for rate cards • Focal point to compile and update relevant RFQ SOW and appendix documents to maintain IBM global standard approach • As part of IT transformation, played a key role working with the customer to identify country specific operations, process mapping, parts discrepancies and supplier warehouse parts upload into new system • Control point to ensure all suppliers perform required parts quality checks as per requests from IBM. This ensures compliance and accuracy of parts in the system • Analysis and presentation to IBM of low volume supplier warehouses based on historical data to re-assign volumes successfully reduced from 30 to 19 domestic warehouses • Warehouse parts allocation analysis and use by warehouse, presenting to IBM so as to further improve replenishment and eliminate wasted costs • Managing, writing and process mapping current call center operation & creating best practise solutions with the Japan team • Creating, analysis and reporting daily call center KPIs to IBM SPO in monthly reviews