Richi Sharma

Background

About Richi Sharma

Hi, Richi here,A strategic thinker, storyteller, innovator, deep observer, and meditation practitioner with a passion for solving complex problems through human-centred design.I'm a strategic and user-centric Senior Experience Designer with over 17 years of experience delivering high-impact digital transformations across telecommunications, financial services, healthcare, logistics, and enterprise technology.Throughout my career, I have worked with leading organisations across New Zealand, Australia, Europe, and the United States, helping align customer needs, business goals, and emerging technologies into experiences that drive growth, engagement, loyalty, and operational efficiency.I have a proven track record of leading complex initiatives at One NZ, including designing customer experiences for world-first services such as the SpaceX Satellite-to-Mobile service, as well as innovation and simplification programmes that improved customer and business outcomes.My expertise spans UX strategy, service design, customer journey mapping, design leadership, Lean UX, and cross-functional workshop facilitation. By leveraging AI-powered design workflows, I accelerate research synthesis, journey creation, wireframing, and stakeholder alignment, enabling teams to move from concept to delivery with greater speed and confidence.I am passionate about transforming complex, data-driven ecosystems into intuitive, scalable products that create meaningful customer value and measurable commercial impact.I bring a rare blend of strategic thinking, creative problem-solving, enterprise experience, and startup agility to every challenge.