Rick Aniol

Background

About Rick Aniol

With extensive experience working for major Metro newspapers, The Detroit Newspaper Agency, The Columbus Dispatch, and most recently The Buffalo News, I am a trusted and accomplished leader, with a vision-driven approach to decision making, strategic planning, and tactical implementation. Furthermore, I am a "Customer Ambassador" with extensive experience in operations – ensuring optimum profits, quality, performance, and customer satisfaction. My career history demonstrates my results-oriented business approach, in addition to strong communication and leadership skills. I am a highly organized and versatile leader, with the ability to continually create solutions for improved productivity, performance, profitability, and quality. I enjoy taking on new challenges and consistently develop strategies for leading change organization-wide. In addition, I am an expert in team building, team leadership, and customer service. I am skilled at managing the workflow of a multiple-site organization, with a focus on continuous customer service improvement and operational excellence. Below are some examples: • Developed and managed the 1st Circulation budget at the Buffalo News and achieved OCF for 30 consecutive months. • Promptly address customer inquiries and requests, gather feedback, and diplomatically de-escalate customer issues to ensure an exceptional customer experience. • Implemented a new distribution model in 2018 that achieved $1.2M in budget savings. • Oversaw numerous change management initiatives to improve service and efficiencies organization-wide, while significantly reducing expenses. A few of my key skills include, but are not limited to, operations management, supply chain, and logistics, quality assurance, project management, inventory control, P&L management, transportation, customer service, conflict management, and procedure development.