Rick Buchholz

Background

About Rick Buchholz

My goal is to provide the best CUSTOMER EXPERIENCE by building successful relationships and delivering high levels of customer satisfaction. I help clients meet and exceed their Business Objectives by showing them how technology can drive efficiencies. I consult and advise Customers in Public Safety 9-1-1 Call Handling solutions and in the Healthcare, Education, Financial, Manufacturing, Retail sectors for their Unified Communications and CLOUD SERVICES needs. With over 25 years of diverse experience in TECHNICAL Sales, Support, Customer Service and Project Management, I'm able to listen and communicate well with clients, team members and across organizations, to solve real problems. I have a proven ability to balance multiple projects and effectively prioritize tasks. In addition, I am open minded and PASSIONATE about the work no matter the project.Skills:Engagement ManagementRelationship ManagementCustomer Success ManagementClient EngagementCustomer RetentionTeam PartneringTeam BuildingConsultative SellingSolutions SellingCloud AdoptionCloud Applications & IntegrationsCloud ServicesManaged ServicesProduct SupportTroubleshooting Software-as-a-Service (SaaS)Unified Communications (UCaaS, CCaaS, VoIP, SIP, IoT)Contact CenterVoice Technology (PBX, HPBX, VoIP, SIP, RTP, QoS, Codecs)Conferencing Technology (Audio & Video)Mobile TechnologyWireless TechnologyData & Networking Technology (LAN/WAN, WLAN, TCP/IP, DNS, Routers, Switches, Firewalls)Telecommunications Technology E911 solutionsTelephony Systems9-1-1 Call Handling systems (Motorola VESTA, Intrado VIPER, Solacom Guardian)Computer Aided Dispatch (CAD)RapidDeployRapidSOS