Rick MacIa

Background

About Rick MacIa

As a Global IT Client Services Manager, I bring continual process improvements to provide operational excellence and Value to the end user community. For example, I installed, maintained, and supported secure print services across offices in London, NY, and NJ, ensuring efficient and secure documentation management for global fleet. Thus, I achieved consistent monthly print cost savings ranging from 22%- 28%. As a IT Global Service Delivery Manager, I drive global processes as an ITSM / SDM, spearheading Change, Vulnerability and Risk management. As a Global Audio Visual / Unified Communications Manager, I managed improvements included: • Global Conference Room build outs and transformation to Zoom communications. • Management of numerous A/V team members. • Mobile Support to Corporate user base. Through project collaboration and building technical roadmaps, I deliver scalable IT solutions to the end user community, maintaining process improvement and operational excellence. Available to discuss new opportunities in the NYC area, please contact me at rickmacia@gmail.com.