Rick Massello
Infrastructure Engineer 1 at Sutter Health
Based in Sacramento, United States
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Seniority
Staff
Department
Information Technology
Location
Sacramento
Industry
Hospitals and Health Care
Company size
26K
Contact information
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r•••••••@sutterhealth.org
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Background
About Rick Massello
As an IT Support Specialist at Sutter Health, I provide first and second-level support for a wide range of IT systems and applications, serving over onsite and offsite medical staff. I use Service Now to document and troubleshoot desktops, laptops, smartphones, tablets, network printers, and VPSX printers. I also support 200 applications, including Citrix, Global Protect, My Virtual Workspace, Juniper Pulse Secure VPN, Cisco AnyConnect, Aruba RAP's & Meraki RAP's for remote MD's, Radiologist, Nurses, & Employees. Additionally, I provide support for EHR troubleshooting & workflow assistance for medical staff. I have over 9 years of experience in this role, and I am skilled in computer science, equipment deployment, and system configuration. I am passionate about delivering high-quality IT support and ensuring the smooth operation of critical healthcare systems.
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