Rick Pierce
Director of Customer Success at Lookout
Based in Loris, United States
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Seniority
Director
Department
Customer/Client Service
Location
Loris
Industry
Computer and Network Security
Company size
525
Contact information
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r•••••••@lookout.com
Phone
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Background
About Rick Pierce
As the Director of Customer Success at Lookout, I lead a team of professionals dedicated to ensuring customer satisfaction and retention. With over 1.5 years of experience in this role, I have successfully managed onboarding and program management processes, resulting in increased customer loyalty and revenue growth. Prior to joining Lookout, I was the Director of Customer Success at Digital Hands, where I oversaw the professional services team and contributed to the company's expansion into new markets. My passion for delivering exceptional customer experiences has been honed through my extensive background in software as a service (SaaS) and customer success. I am always eager to learn new skills and explore innovative solutions to enhance customer satisfaction and retention.
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