Rick Shafer

Background

About Rick Shafer

Skills and work experience: • Strong work ethic • Working with people – customer service, technical support, teamwork, phone skills • Imaging, configuration, and deployment of desktops and laptops • Computer repair expert • Advanced troubleshooting • Attention to detail • Understanding product specifications • Decision making and problem solving • Organization, planning and time management • Listening and reading comprehension; logic and reasoning; understanding procedures • Writing; paperwork; explaining technical concepts • Learning new concepts quickly Technologies: • Windows Deployment Services – image creation, deployment, and maintenance • Active Directory Users and Computers • Windows 7 and XP • Office 2003-2013 • User State Migration Tool (data transfer) • HP, Canon, and Xerox multifunction printers • McAfee Endpoint Encryption • HP Service Center, Dell KACE, Helpstar, and Kaseya (ticketing and inventory) • Remote Desktop, CA, Dameware, and VNC (remote control) • Citrix and Terminal Services (application virtualization) • Dell, HP, Lenovo, and all brands of desktops, laptops, and convertible tablets • Cisco AnyConnect VPN; SonicWALL VPN using RSA Tokens • Novell, GroupWise, Novell Messenger, eDirectory, and ConsoleOne • McAfee, Sophos, Kaspersky, and AVG (security software) Certifications: • MCITP: Enterprise Desktop Support Technician on Windows 7 (MCSA: Windows 7) • Security+, Network+, and A+