Ricki Coston

Background

About Ricki Coston

I'm a customer service professional with 5+ years of experience creating exceptional customer experiences, leading high-performing teams, and developing strategies that turn first-time guests into loyal brand advocates. As a corporate trainer, supervisor, and educator, I led customer-facing teams through high-volume service environments while driving engagement, satisfaction, and repeat business. Whether onboarding new hires, resolving guest concerns, or optimizing workflows, I’m always focused on creating positive interactions. I thrive in fast-paced, people-first environments and am passionate about helping teams grow while ensuring customers feel supported and valued. Strengths: Customer Relationship Management | Conflict Resolution | Team leadership | Service recovery | Onboarding & training | Communication | Sales Open to: Customer Success | Client Relations | Account Coordination | CRM Roles Let’s connect!