Rickley Augustin

Background

About Rickley Augustin

I am a Customer Success Manager with more than a decade of experience in client relationship management across telecom, customer service, and e-learning sectors. At goFLUENT, I oversee a client portfolio within the French education sector, including major corporate groups, where I drive the adoption and optimisation of digital language learning solutions to maximise engagement and outcomes.My expertise includes customer success strategy, stakeholder engagement, performance reporting, and cross-functional collaboration. I am results-driven, with a strong track record in increasing client retention, driving renewals, and identifying growth opportunities.Fluent in English, French, and Mauritian Creole, I thrive in multicultural environments and bring a people-first approach supported by strong analytical skills. Open to international opportunities, I am particularly focused on leveraging my experience to contribute to UK-based SaaS and EdTech companies.