Ricky Wilcox

Background

About Ricky Wilcox

As the Senior Vice President of Infrastructure Operations and Services at Ascot, I lead the strategic direction and operational excellence of the company’s global IT infrastructure. My role is instrumental in safeguarding the stability, resilience, and scalability of the platforms that power Ascot’s business. Leadership and Team Management: I provide strategic leadership to cross-functional teams spanning Infrastructure, DevOps, Database Administration, and Digital Workplace. Through direct oversight of senior managers, I ensure seamless delivery across all infrastructure domains while fostering a high-performance culture built on collaboration, ownership, and accountability. Strategic Vision and Hands-On Expertise: Balancing strategic foresight with technical execution, I actively engage in infrastructure architecture and critical escalations. My ability to pivot between boardroom planning and technical problem-solving enables both immediate results and long-term evolution. Cloud and Cybersecurity Proficiency: With a strong command of Azure Cloud services and modern IT security protocols, I’m committed to maintaining a secure, agile, and forward-thinking technology environment. Staying ahead of emerging threats and regulatory demands is a fundamental part of my approach. Process Optimization and Innovation: I design and evolve robust operational procedures, emphasizing efficiency through automation and continuous improvement. I lead root cause analysis, implement preventative strategies, and drive technology transformation that aligns with Ascot’s broader business goals. Clear Communication and Documentation: I engage effectively with stakeholders across all levels of the organization, producing clear, actionable technical and business-facing documentation to support decision-making and transparency. Service Excellence and Talent Development: By championing a service-first mindset, I set the tone for exceptional internal support and vendor relationships. I lead my teams with clarity and purpose—mentoring talent, refining capacity planning, and shaping career development paths to unlock their full potential. With deep experience in both the financial services sector and global technology leadership, I am proud to guide high-performing multinational teams toward operational maturity and innovation.