Riju Rahim

Background

About Riju Rahim

Total 15+ of experience which include in Business Analyst and Operations with Extensive experience in financial industry BFSI domains like AML (Anti-Money Laundering – Transaction Monitoring), CRS (Common Reporting Standard), Financial Crime Compliance & Conduct (FCC & C), US Mortgage - Underwriter, Loan processor/officer, Servicing like Mod underwriting & Mod fulfillment and Reverse Mortgage As Business Analyst – • Good interpersonal skills for effective communication with team, clients, vendors and Acted as a liaison between business and IT team. • Associated with Clients product and process team in designing new systems, enhancing existing systems & creating process flows to suit new products which were proposed by business • Expertise in handling new process setup, designing and recommending standard operating procedures & flows • Business or system transformation and migration experience • Experience in creating Business requirement document (BRD), Standard operating Procedures (SOP), User stories, Use cases, wire frames etc • Hands on experience in Requirement elicitation, analysis, validation and documentation of business requirements • Experience in Product testing, creating test plan, test cases, identify & log defects • Experience in using UML - Cross-functional diagram & Use case diagrams • Perform research and data analysis to support business operations and processes • Interacting, training and handling queries of application users working across the Globe • Preparing training material and conducting user training’s for client stakeholders • Liaising with the business teams to quantify, man-hours or cost savings that can be achieved with the help of improvement made • Prepared Deck for client on project status and handling ad-hoc client request • Requirement gathering, Understanding and documenting Business requirement & business problem statement • Maintaining Product Backlog, Sprint planning & Backlog, Creation of user stories in Jira • Showed expertise in stakeholder management, conducted workshops with multiple stakeholders including client, senior management for project setup, review, progress and an, roadblocks • Provided continuous updates to stakeholders from business, deliver, transformation and Project Manager during project deliver • Worked in agile development environment using Confluence & Jira for project management • Assisted project with regulator obligations by developing high standard E2E process models of as-is & to-be process and identified process gaps to meet relevant obligations & control requirements.