Riley Dow Hackett

Background

About Riley Dow Hackett

Experienced technology leader with a strong track record of building scalable platforms, leading transformation initiatives, and aligning IT strategy with business goals across multi-entity organizations. I specialize in digital transformation, enterprise system implementation, and leading high-performing, cross-functional teams. Currently, I serve as VP of Digital Transformation at Trueline Infrastructure Solutions, where I oversee enterprise IT, cybersecurity, business systems, and analytics. I led the rollout of ERP, CRM, HCM, CPQ, and BI platforms across four acquired companies, while building the data governance and delivery structures to support scale, insights, and future AI readiness. Previously at Tilson Technology, I worked to build and lead the company’s first PMO and played a central role in the successful rollout of a new ERP platform. I oversaw user acceptance testing, training programs, go-live communications, and business unit readiness—helping ensure adoption and long-term success across the organization for all business applications. I also directed internal platform roadmaps and analytics delivery across four distinct business units. I’m passionate about simplifying complexity, empowering teams, and creating scalable, secure platforms that support both growth and great user experiences.