Risa Baltes

Background

About Risa Baltes

As a strategic executive, I leverage deep expertise in operations management, business optimization, and data-driven decision-making to drive customer success and revenue growth. With a focus on scalable solutions and effective execution, I ensure that organizations reach their full potential. I lead with a consultative and empowering approach, fostering transparent communication and a growth-oriented mindset within teams. This leadership style has enabled me to build high-performance cultures centered on accountability and cross-functional collaboration. Throughout my career, I have cultivated and sustained valuable relationships and strategic partnerships, driving long-term success and measurable business outcomes. Please review a few of my top career highlights below: Lead business development and secure high-value clients through strategic relationship-building and compelling communications to showcase company value and negotiate impactful contracts. Spearheaded customer success training initiative at American Red Cross from concept to launch across team members; championed buy-in from key decision-makers and executive, C-suite leadership to work with a third-party provider and partnered with a vendor to create and launch a program focused on personnel development that exponentially increased the company’s Net Promoter Score (NPS). Boosted satisfaction and additional KPIs at American Red Cross by 2%+ YoY from 2016–2021 by identifying customer pain points through comprehensive analysis, improving enterprise-wide processes and strategy, and aligning problem-solving with Language of Caring principles. I am always open to expanding my professional network and encourage you to connect with me on LinkedIn. AREAS OF EXPERTISE Program Management Coordination & Planning Process Creation & Optimization Strategy Development & Delivery Key Performance Indicators (KPIs) Business Transformation & Sales Growth Team Training, Development, & Mentoring