Rishab Katrela

Background

About Rishab Katrela

As a results-driven professional with a strong foundation in customer success, strategic account management, and B2B SaaS, I am passionate about driving impactful outcomes for enterprise clients. Over the years, my team and I have had the privilege of managing key accounts like Western Digital, Decathlon, Tata 1mg, Reliance, DHL, UPS etc. contributing to significant revenue growth and fostering long-term partnerships. My expertise spans across regions including APAC, EU and NA, where I’ve successfully built and led teams, developed solutions to complex challenges, and implemented high-impact strategies to improve customer engagement and retention. I have a proven track record in managing defending portfolios worth millions, driving operational excellence, and aligning product delivery with client goals to ensure continued success. With extensive experience in vendor management, process optimization, and stakeholder collaboration, I thrive in dynamic, high-pressure environments. I am committed to delivering excellence by leveraging data-driven insights, fostering cross-functional collaboration, and maintaining a customer-first approach. My goal is always to help clients maximize their investments, navigate challenges, and realize their digital transformation ambitions.