Rishabh Kapoor
Senior Manager Customer Service Training at Indigo Interglobe Aviation Ltd
Based in New Delhi, India
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Seniority
Manager
Department
Other
Location
New Delhi
Industry
Airlines and Aviation
Company size
38K
Contact information
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r•••••••@goindigo.in
Phone
5 credits+91 ••• •••• ••••
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Background
About Rishabh Kapoor
I manage my emotions and those of around me. It gives me the opportunity to learn, study and observe human behaviour. I have been fortunate to have worked with some of the best people in world's premier Airlines, as an Operations and Training Specialist, in Learning and Development, Service Design and Delivery, with over 23 years of customer driven experience of the Aviation industry. EQ and CQ Delivery Certified by sixseconds.org These Airlines, consecutively and successfully participated and won the Skytrax Best Cabin Crew and Best Airline awards, for many years. Daily operational excellence in driving On Time Performance (OTP) with a delivery track record of over 98% Project Head for social media and customer centric campaign on Enhancing and Scaling Customer Appreciation and Interaction on board. Target crossed by creating a record 'Wow Moments' from satisfied customers. This in turn directed the Net Promotor Score (NPS) to unscaled heights and setting a new benchmark.
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