Rishabh Parashar

Background

About Rishabh Parashar

I am a customer support and logistics professional with a diploma in Logistics and Supply Chain Management from Canadore College and a Bachelor of Business Administration from Maharaja Surajmal Institute. I have over two years of experience in delivering top-tier customer support for T-Mobile and Amazon.UK services as a Sr. Customer Support Representative at iEnergizer and a Customer Service Representative at Concentrix. I have strong skills in CRM software, marketing strategy, and management techniques.In my most recent role at iEnergizer, I delivered exceptional customer support, achieving a 95% customer satisfaction rating and resolving complex technical issues with the help of cross-functional teams. I also implemented software solutions for customers, leading to a 20% drop in complaints and improved efficiency. I conducted customer support expert training sessions, empowering customers to maximize software utility. I am passionate about providing excellent customer service and creating long-lasting relationships. I can bring diverse perspectives and experiences to the team, as I have worked with customers from different backgrounds and cultures. I am also eager to learn new skills and technologies to enhance my performance and contribution.