Rishabh Verma

Background

About Rishabh Verma

Transitioning from an Operations Supervisor to an Information Technology Support Technician, I bring extensive experience in customer-centric roles, handling escalated tier 2 calls, and managing teams of over 30 agents. Throughout my tenure, I have demonstrated a strong commitment to delivering exceptional end-user support experiences and ensuring seamless operations. Notable hard skills include: • Proficient in setting up and deploying a wide range of equipment seamlessly. • Demonstrating expertise in installing and upgrading operating systems to optimize performance. • Skilled in troubleshooting diverse hardware and software issues across various devices, achieving a resolution rate of over 90%. • Supporting and optimizing conference room technology to facilitate smooth virtual meetings and presentations. • Maintaining a well-documented history of effectively resolving system issues promptly using advanced helpdesk ticketing systems. • Collaborating seamlessly with Tier 2 teams, utilizing ServiceNow for streamlined incident management processes. Moreover, my experience aligns with key industry skills such as Privacy Adherence, Networking, and Virtualization. For instance, I led initiatives to enhance technical support efficiency, resulting in a 40% reduction in escalations to higher-level support teams. I also ensured that troubleshooting was conducted within an Average Response Time (ART) of 15 minutes per customer, enhancing customer satisfaction and loyalty. As I transition into the Information Technology Support Technician role, I eagerly anticipate leveraging my expertise and drive to contribute to your organization's success. I maintain a commitment to continuous learning and growth, and I will stay updated with the latest industry trends and technologies to provide innovative solutions and drive efficiency and innovation within your organization. Let's connect to discuss how I can add value to your team and contribute to achieving your IT objectives. Email: verma.rishabh147@gmail.com