Rishikesh Agarwal

Background

About Rishikesh Agarwal

Handled end-to-end Video KYC verification process, ensuring full compliance with RBI regulations and internal company policies. Supervised and supported team members in daily KYC operations, maintaining high levels of accuracy, efficiency, and productivity. Monitored daily performance reports, tracked completion and rejection rates, and identified key areas for process improvement. Provided quality feedback and performance coaching to enhance both individual and team service standards. Managed pre-onboarding KYC for managed and high-value merchants, as well as re-KYC for existing/import merchants. Proposed and implemented process enhancements that reduced errors and improved overall turnaround time. Ensured a positive and seamless customer experience through clear communication and professional verification handling. Collaborated with cross-functional teams (Compliance, IT, and Operations) to resolve process-related issues and strengthen overall workflow efficiency.