Rishikesh Tiwari

Background

About Rishikesh Tiwari

Technical Delivery Manager with 16+ years of experience in IT Infrastructure Support and operations, specializing in end-to-end service delivery for enterprise-scale IT projects. I lead with a hands-on approach, with proven leadership across virtualization, databases, monitoring tools, middleware, storage, backup, and service management. As a certified SQL Server Subject Matter Expert (SME), I manage all aspects of database administration, including performance tuning, security, disaster recovery, automation, and 24x7 operations. I've successfully onboarded 6+ new projects. Managing knowledge transfer, hiring and training of team including technical leads, SME’s and support resources. My experience spans Agile project management, effort estimation, and client engagement—having contributed to 5+ RFPs and upselling opportunities for data center services. I ensure strict SLA adherence, optimize cost-to-serve, and maintain full financial accountability for service delivery. I’ve also built and mentored high-performing teams through strategic recruitment, staff engagement, and capacity planning—balancing quality, productivity, and cost. Certifications: Azure Fundamentals DP-300 ITIL V4 Strengths: Leadership, problem-solving, stakeholder communication, adaptability to new technologies, and a passion for continuous improvement.