Rishu Kumar
Support Manager at Blumark Pty Ltd
Based in Brisbane, Australia
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Seniority
Manager
Department
Information Technology
Location
Brisbane
Industry
Information Technology and Services
Company size
4
Contact information
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r•••••••@blumark.com.au
Phone
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Background
About Rishu Kumar
As a Support Manager at Blumark Pty Ltd, I lead a team of four Application Support specialists who provide enterprise-level post-sales support to clients in the Banking, Financial, and Insurance services industry. I have over 14 years of experience as a Technical Consultant, designing and implementing complex workflow solutions using Hyland OnBase and Microsoft Azure platforms. My core competencies include IT Service Management, Technical Support, Problem Management, Change Management, and Incident Management. I am passionate about promoting and supporting the deployment of Service Management processes to all groups interacting with these functions. I also excel at managing the relationship with internal and external service suppliers, ensuring they meet and maintain service levels and contractual agreements. My strong communication and problem-solving skills enable me to effectively collaborate with clients, vendors, and other stakeholders. My goal is to help businesses succeed through the effective use of technology.
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