Rita Cheng

Background

About Rita Cheng

Portfolio: https://ritacheng517.wixsite.com/my-site-1 ** I have 3+ years of experience in using cutting-edge technology to build products/provide services and working with cross-functional team from beginning to end. At my current position at Compass, I am obsessed with enhancing customer experience and satisfaction. I work with 30+ agents and compliance team members to ensure a smooth transaction and deliver satisfying customer service. I was recognized by my manager for my professional work ethic and efficiency in the year 2021. Meanwhile, I assist local chain restaurant as a business consultant. I promoted the brand by connecting with influencers and utilizing social media platform which results in reaching 20%+ client engagement rates. I created a strategic road map for the business and increased 20%+ sales rates. In my previous experience, I led a team of 5 to organize a seminar with 20+ attendees. I then collected the customers’ feedback from the seminar, and organized several event with 50+ attendees, which resulted in 10+ potential clients. I have a passion for developing and launching a technology-based product from 0 to 1, and looking to leverage my customer facing skills as a Product Manager in B2C customer-centric companies *