Rita Massimi
Customer Value Services & Operations Specialist (Market Access Department) at Sanofi Pasteur Msd
Based in Rome, Italy
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Seniority
Staff
Department
Other
Location
Rome
Industry
Pharmaceutical Manufacturing
Company size
1001 to 5000
Contact information
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r•••••••@spmsd.com
Phone
5 credits+39 ••• •••• ••••
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Background
About Rita Massimi
My career began first in the field of Sales and then I moved on to the Customer Care area, where I worked for 20 years, managing different markets. I had the opportunity to consolidate a strong experience in the pharmaceutical business, especially in terms of maintaining relations with public administrations over the past 15 years. I have acquired a deep understanding of all the purchasing processes in all the different Regions of Italy, so I can handle this particular environment in each local entity, while ensuring a high level of customer satisfaction. I have also developed the ability to work respecting KPIs specifically identified for customer satisfaction in order to implement a continuous improvement in line with the Six Sigma methodology used within my department.
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