Ritendra Bhattacharjee

Background

About Ritendra Bhattacharjee

Seasoned Quality Manager with extensive experience in the retirement benefits, insurance, and healthcare customer service sectors. I specialize in driving process excellence, leading digital transformation, and building robust quality assurance frameworks that deliver measurable business impact. Over the years, I’ve led quality initiatives that improved service delivery, optimized costs, and ensured regulatory compliance—working at the intersection of operations, technology, and customer experience. Core Expertise: Lean Six Sigma, ITIL 4, PRINCE2 certified Quality frameworks: CMMI, ISO, internal audits, risk & compliance Process transformation using automation, digitization & analytics Implementing Generative AI solutions to enhance quality audits and knowledge management Driving a culture of continuous improvement across large, cross-functional teams End-to-end project governance and stakeholder management I bring a practical, results-oriented approach—blending structured methodologies with real-world agility to solve complex business challenges. From reducing process defects to rolling out enterprise-level change programs, I believe in making quality everyone’s business. Led team of over 100 Analysts and Managers to effectively resolve participant inquiries with Quality and Timeliness. Recruiting, nurturing and coaching talents and inspiring them to unlock their potentials to realize their ambitions. Certified in- Lean Six Sigma Black Belt certified from AIGPE Prince 2 & ITIL V4 from Axelos Design Thinking for Business Leaders from Institute of Product Leadership Agile Scrum Project Management from Udemy ISO 9001: 2015 QMS Implementation and Auditing Practices from Udemy Google Analytics Individual Qualifications Critical Thinking Strategies for better. Decisions from NASBA