Ritesh Patel

Background

About Ritesh Patel

Hello and thank you for viewing my profile, I am a seasoned IT professional with 25+ years of global experience in supporting and deploying Microsoft solutions (M365, Azure, MS Teams, MS Teams Rooms, Cisco Call Manager, and Webex). Proficient in automating routine tasks such as user provisioning and licensing management Designed, deployed and project managed a MS Teams Voice and Meeting Rooms (MTR) global migration, leading a team of engineers migrating over 60k users across the globe, utilising Direct Routing and Operator Connect. Enhanced user adoption by effectively communicating technical information to end users and providing comprehensive training. Proven expertise in evaluating IT infrastructure, managing teams, budgets, projects, and designs. Additionally, adept at customer-facing roles as a Support Engineer, meeting deadlines, SLAs, and delivering exceptional customer service. Experienced in ISO27001, Cyber Security Essentials+, and Disaster Recovery including scenario planning. Strong knowledge of Change Management and the benefits to an organisation. I excel in active listening, teamwork, customer-centric approaches, problem-solving, critical thinking, adaptability, creativity, time management, effective communication, and emotional intelligence. My pragmatic and honest approach ensures outstanding agility and the development of lasting, trust-based client relationships. Outside of work, I am a father of 3 and we enjoy outdoor activities like walking and biking. When I have time I enjoy hitting the gym, playing pool with my son and socialising with friends. Professional Certs: MS Transcript https://learn.microsoft.com/en-us/users/teshpatel-3057/transcript/v2698s4e850e3qw NetApp NCDA MCSA 2003, 2008 & 2012 Skills: Change Management, User Adoption, Active Directory / Azure Active Directory (Entra ID) Group Policy (GPO), Intune Networking: DNS, DHCP, LAN, WAN, VPN, QoS, DMZs, Server Platforms: Windows 2008, 2012, 2016, 2019, 2022, Microsoft Exchange, MS SQL Backup & Disaster Recovery: Arcserve, Veeam, Backup Exec Virtualisation: MS Hyper-V, VMWare Proxy Servers Antivirus & Malware: Trend-Micro, Sophos, Symantec, Defender Collaboration platforms:(Microsoft) Lync 2013 / S4B, Teams, Teams Rooms (MTR), Places Collaboration platforms:(Cisco) Webex, Teams, Spaces, Cisco Unified Communication Manager Collaborations Interoperability: Pexip, Cisco CVI Automation: Kurmi Software, UCFY, Power Automate Scripting: PowerShell Project Management: Agile, Scrum, Waterfall Security: Falcon CrowdStrike, Z-Scaler, Qualys