Ritesh Shetty
Head of Customer Experience at Birla Estates
Based in Mumbai, India
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Seniority
Director
Department
Customer/Client Service
Location
Mumbai
Industry
Real Estate
Company size
524
Contact information
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r•••••••@birlaestates.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Ritesh Shetty
Customer-centricity (CI & CX) practitioner with 15+ years of experience (both as a buyer and supplier of research) and consulted organizations across varied industries like FMCG, Telecom, Fashion, Manufacturing, Auto (Tractor), Real Estate, etc. Area of expertise include - Consumer Insight: Generation, dissemination and Implementation - CX: Designing & Implementing Customer Experience Strategy - NPS (Net Promoter Score): Culture, Strategy and Implementation - Brand and Communication consulting: Research and Analytics based
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