Ritu Dey
Operational Readiness Manager at Prometric
Based in New Delhi, India
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Seniority
Manager
Department
Operations
Location
New Delhi
Industry
IT Services and IT Consulting
Company size
2.4K
Contact information
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r•••••••@prometric.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Ritu Dey
As an Operational Readiness Manager at Prometric, my core mission is to ensure a seamless and exceptional candidate experience across our testing centers. My role involves actively engaging with Testing Center Administrators (TCAs) to foster their participation in comprehensive training programs, thereby enhancing their customer service skills and overall performance. With a deep commitment to operational excellence, my work revolves around : Promote Training and Development Enhance Customer Service Monitor and Improve Performance Foster Collaboration and Communication My background in operational management, combined with a passion for customer service excellence, enables me to lead initiatives that positively impact both our candidates and our team. At Prometric, I am dedicated to upholding the highest standards of service and operational performance, ensuring our testing centers are the benchmark of quality in the industry.
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