Ritu Roy

Background

About Ritu Roy

Hello! I'm a dedicated and experienced Business Analyst with a passion for data-driven solutions, process optimization, and financial analysis. With over 4 years of professional experience, I have honed my skills in data interpretation, requirement gathering, and stakeholder collaboration. I thrive in dynamic environments and excel at using my technical expertise to solve complex business challenges.My journey as a Business Analyst has been marked by a commitment to continuous improvement and a deep-seated belief in the power of data to drive organizational success. I have a proven track record of enhancing operational efficiency and delivering actionable insights that empower strategic decision-making.Throughout my career, I've had the privilege of working with diverse teams and clients, both in-house and externally. I have a knack for bridging the gap between business needs and technical solutions, which has allowed me to create tangible value for stakeholders.Here are a few highlights from my professional journey:Wipro Limited | Business System Analyst | Bangalore In my current role, I'm involved in direct interactions with business owners and stakeholders, conducting requirements gathering, and analyzing business needs. I work closely with technical SMEs and project stakeholders to devise solutions that align with business objectives. My responsibilities include creating various documents such as BRDs, epics, user stories, and functional specifications. Additionally, I've contributed to process improvements and innovative solutions to enhance system efficiency.Accomplishments & CertificationsI've consistently received positive feedback from clients for exceptional customer service, problem-solving skills, and timely issue resolution.I've been recognized for outstanding customer service and problem-solving abilities.I've played a key role in mentoring and training new team members, enhancing their technical skills and customer service capabilities.I've received numerous accolades from clients for my contributions.Professional SkillsAnalytical ThinkingSQLStakeholder AnalysisGap AnalysisSalesforceJIRA, ConfluenceMS-VISIOElicitation TechniquesMS OfficeStrong CommunicationWillingness to LearnExcellent Problem SolvingProject ManagementProcess ImprovementAdaptabilityRequirement GatheringBRD/FRDStakeholder ManagementUser StoriesUAT