Riya Sur

Background

About Riya Sur

A graduate of Vidyasagar University with a Bachelor's degree in English Language and Literature, currently serving as a Guest Support Specialist at WestJet. Proficient in customer support and performance metrics, with responsibilities including handling live escalated calls, resolving guest feedback through email, and adjudicating expense claims. Demonstrates strong computer literacy and multilingual abilities in English, Bengali, and Hindi to provide seamless communication and service. At WestJet, collaborates with teams to address guest concerns and ensure optimal resolutions. Skilled in addressing complex issues with empathy and professionalism, contributing to a positive customer experience. Motivated to uphold organizational values and foster a culture of teamwork while bringing diverse perspectives to the role. Committed to driving operational efficiency and enhancing guest satisfaction through effective communication and support.