Rizwan Zaheer

Background

About Rizwan Zaheer

Accomplished, Senior-level IT Professional with over 16 Years of Industry experience, with a solid foundation in system administration and infrastructure analysis and design. Managed global vendors, internal teams, enterprise accounts, international carriers across the MENA Region and multiple complex projects simultaneously. Led a Team comprising of Help desk, Desktop Support, System Admin - Microsoft, System Admin - Unix & Network Engineer, handling the customer’s complete infrastructure as an Engagement Manager. Single point of contact for all escalations, adhering to the contract’s SLA requirements & project scope assisting the client in creating RCAs and documentation. Provided consultancy to CIS / EMEA (100 carriers multi-million $ revenue) customers on solutions like Microsoft Enterprise Mobility Suite (EMS), VMware Workspace One, BlackBerry UEM, BlackBerry Workspaces, MobileIron, SOTI One, IBM Maas 360 through programs like Android for Enterprise, Android Zero Touch, Apple Business Manager, Windows Auto Pilot, Zebra StageNow and Honeywell Enterprise Provisioner (EP). Intermediate knowledge on VMware Products like VMware Horizon 7, V-Sphere, V-SAN. Certified as Solution Trainer from BlackBerry. This training skill helped me in POCs with customers, channel partner sessions and internal newcomer technical colleagues. Passed the Android Enterprise Certified Expert exam and used the skills acquired from this program to assist customers in migration plans from Android Legacy to Android Enterprise Platform. Skilled in needs assessment, lead qualification, managing suppliers and multiple projects across different nations communicating deadlines and completing the scope under budget.