Rob Barba

Background

About Rob Barba

I started in the Help Desk as Level I support, progressing to Level Service Desk lead within 2 years. Over the next 5 years, I advanced through Systems Support Analyst roles, SA I and SA II, reaching Systems Administrator I. After managing a Project Manager role for Culver Equipment, a preferred Amazon associate, overseeing a 2.1 million sq. ft. Fulfillment Center in Houston, I returned to CA due to a family emergency. Subsequently, I became a Tier II Field Technician, advancing to Queue Management Lead, IT Operations Manager (GAP), and a Data Analyst within two years. With 15+ years in enterprise systems and networks, I am confident in contributing effectively to your team. As Data Analytics Manager at Dexian DISYS LLC, I led the Analytics Team, implementing efficient data analysis and management procedures. I oversaw weekly, monthly, quarterly, and annual reporting, and spearheaded a project economics cost analysis, showcasing resource management skills. As Operations Manager, I directed a team of 28 technicians, ensuring safe field services contract operations. I enhanced operational procedures, systems, and principles, improving information flow and management. My experience in interviews, training, and appraisals aligns with your job description. In previous roles, including Queue Management Lead and Tier II Field Support Technician, I developed strong technical skills, supporting 650+ end users, managing service tickets, and troubleshooting computing issues. Technical expertise includes Microsoft Systems Administration, Altiris Administration, and Veritas NetBackup and CA ARCserve. My educational background: BSe in Information Technology from Trinity College & University, ITIL Service & Change Management, and Veritas NetBackup 7.1 for Windows Administration certifications. Acknowledged as an Intermediate Excell Professional by Leadership Build underscores my commitment to excellence. What sets me apart is not only technical proficiency but also adaptability and leadership skills from military service in the California Army National Guard and the United States Marine Corps. These experiences instilled a strong work ethic, attention to detail, and the ability to handle change through adversity.