Rob Brenneman
Manager at Umb Bank
Based in Olathe, United States
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Seniority
Manager
Department
General Business & Management
Location
Olathe
Industry
Financial Services
Company size
5.2K
Contact information
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r•••••••@umb.com
Phone
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Background
About Rob Brenneman
At UMB Bank, my focus is on enhancing operational efficiency through effective Command Center operations, Engineering, and Service Desk management. Our team has successfully reduced Mean Time to Resolution (MTTR), significantly impacting customer satisfaction. By implementing a Knowledge program and partnering with Managed Service engagements, we've achieved operational automation and leveraged data analytics for decision-making. Recognized for my ability to structure people, processes, and tools for optimal performance, I'm committed to ensuring UMB Bank's operations exceed expectations. My expertise in performance monitoring and ITIL service operations has played a pivotal role in the bank's continual service improvement, fostering a culture of accountability and continuous growth within the technology assurance group.
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