Rob Cooper

Background

About Rob Cooper

Customer Experience Focused Account Manager Client-focused professional with hands-on experience managing end-to-end customer success aspects, including establishment of healthy relationships, compliance / vendor program management, and working with cloud-based enterprise / SaaS platforms. Expert at maximizing client satisfaction and retention through delivery of exceptional services. Adept at collaborating with other staff members and accomplishing company revenue goals. Proven record of leading results-driven negotiation processes of client contract renewals for various prominent property management and commercial real estate holding companies. Capable of serving as a primary strategic liaison for company clients. Customer Experience • Client Vendor / Onboarding • Client Retention / Growth • Adaptability Process Improvement • Relationship Management • Problem Solving • Analytical Thinking Negotiation • Compliance Management • Active Listener • Communication • Time Management I have a firm grip on various technical software applications, including MS-Excel, Google Suite, Smartsheet, SQL, RPA, ERP (Enterprise Software), SaaS Platforms, Oracle Siebel CRM, Salesforce, Zendesk, Jira, Yardi Systems, Trello, GoToMeeting, Slack, Zoom. I am experienced in the processes of data extraction and data ingestion via API( Application Programming Interface) software. As well, I have several years experience working with RPA(Robotic process automation), AI(Artificial Intelligence) and OCR(Optical character recognition) technology on various platforms.