Rob Donnellan

Background

About Rob Donnellan

As a senior management consultant, delivered in practice areas such as Performance Architecture, IT Organizational Assessments, Process Improvement, Business Process Management (BPM), IT Portfolio Management, and Business Architecture. This included developing new practices, sales & marketing, training, leading teams, and engaging stakeholders up to the executive level. Also includes accomplishments in areas such as: Business Process Management (BPM) Customer Relationship Management (CRM) Project rescues, and improving project / program management capability Engagement Management Agile Account Management Performance Measurement Systems Sample engagements: • For a global pharma company, provided project management for proof of concept initiatives in labeling and submissions using an iterative methodology. Core team members located in US, Canada, UK, and Shanghai. • For a health insurance company, provided program and project management for a rewrite of the customer portal, migration to Microsoft Project Online and Project Online Desktop, and release management for Federal Employee insurance systems. • As a member of a significant business transformation using Pega and Agile-Scrum for a major pharmacy benefit management organization; responsible for defining and managing requirements and redesign of business processes for the Case Management applications. • Led the implementation and operation of a BPM Center of Excellence in the Pega environment for a global commercial insurance company. This included introduction of Pega-Scrum and process redesign across the project teams. • Led the BPM and Business Architecture work streams at a major Annuities company. • For a Golf Equipment and Clothing Company, as Project Manager led an assessment of data management and Customer Relationship Management (CRM), and development of a strategic roadmap. • As Program Manager overseeing 100+ on- and off-shore staff, managed a program for a global insurance broker. The program involved system development, system maintenance, and production support in the Pega environment. • Diagnosed issues with a customer service application under construction in the Pega environment at a west coast health insurer. • As Project Manager for a provider of revenue cycle management solutions for the healthcare industry, defined business processes and requirements for a Salesforce Service Cloud application. • For an employee relocation services company, managed an application development project using the Pega environment.