Rob Drake
Operations Manager at Grid Innovations
Based in Manchester, United Kingdom
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Seniority
Manager
Department
Operations
Location
Manchester
Industry
Technology; Information and Internet
Company size
4
Contact information
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r•••••••@grid-i.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Rob Drake
My career started working as an apprentice Customer Service Advisor and I have since progressed through several client-facing and operational roles, each containing increased levels of commitment, diligence and responsibility. I have been fortunate that the varied nature of my previous roles has allowed me to develop a broad skill set that allows me to deal with all the everyday challenges that arise when working in a SaaS business. My current role requires a particular focus on product mapping and software development, from inception to MVP and eventually right through to market readiness and go-live. Once our products are launched, my focus shifts to onboarding project management, customer success and finally retention - with each phase of the client cycle requiring differing approaches and well-crafted internal processes to ensure success at every stage.
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