Rob Durdan

Background

About Rob Durdan

Results-driven customer support leader with a proven track record in driving exceptional customer experiences. I thrive on building and developing high-performing teams, implementing best practices, and exceeding customer expectations. Throughout my career as a Leader of Technical Support, I have consistently delivered outstanding results by leveraging my expertise in leading teams, implementing process improvements, and enhancing customer satisfaction. I possess a deep understanding of technical support operations and am adept at optimizing workflows to achieve operational efficiency without compromising on quality. My passion for cultivating a customer-centric culture has enabled me to create a supportive and motivating environment for my team. I excel in mentoring and coaching individuals, fostering their professional growth, and empowering them to deliver top-notch customer service. In addition to my leadership skills, I possess a strong technical background that allows me to effectively collaborate with cross-functional teams, including product development and engineering. This collaboration ensures that customer feedback and insights are integrated into product improvements, leading to enhanced customer experiences. I am constantly seeking opportunities to leverage my expertise and drive transformative change within customer support organizations. If you are looking for a visionary leader who can elevate your customer technical support to new heights, let's connect and deliver exceptional customer support together. Tech Stack: CRM = Salesforce, Zendesk Communication = Slack, MS Teams Project Management = Asana, JIRA, Workplace (Meta) Office Suite = O365, Google Workspace MDM = BlackBerry UEM (OnPrem, Cloud), Android, iOS Cyber = CylancePROTECT (Desktop, Mobile), CylanceGATEWAY