Rob Filbeck

Background

About Rob Filbeck

As a client-centric field service management leader, I have over 25 years of experience overseeing product support, sales, revenue generation, and servicing programs for global industrial equipment manufacturers. During my career with Fairbanks Scales, I progressed to higher levels of service management for driving process improvements that met the demands of a round-the-clock service network. Leveraging keen finance acumen, I grow profit margins, control costs, and administer departmental budgets. Employing influential communication techniques, I supervise, motivate, and develop diverse cross-functional teams and negotiate high-dollar maintenance agreements with global enterprises, institutions, and government agencies. Effectively utilizing time management attributes, I seamlessly handle multiple priorities and projects simultaneously completing deliverables on time in the face of ambiguity. Additional processes and skills of relevance include: • New Business Development | Contract Administration • Construction Project Management | Procurement | Bidding • Market Research | Competitive Intelligence • Root Cause Analysis | Troubleshooting • Human Resources | Employee Training • OSHA (30-Hour), MSHA, DOT Compliances Software and systems: • IFS-Field Service Management • Microsoft (Dynamics 365 ERP/CRM, Word, Excel, PowerPoint, Teams) • UKG Workforce Management • PRMS ERP