Rob Ford

Background

About Rob Ford

As a dedicated professional, throughout my career, I have built a track record in leading and managing teams in providing world-class service operations to businesses while utilising ITIL v4 best practice framework. My strength lies in the design and implementation of core IT business processes that meet business requirements, responding to IT demands that pave the way towards the achievement of company goals. I add value and contribute to the success of organizations by digital/service operations transformation as well as delivering industry-leading services and solutions to global enterprises. I have a remarkable successful history of building high-performing service management and operational teams to ensure consistent value delivery to the business and its customers. I am highly proficient in SAFe Agile, Waterfall, Digital Transformation, SIAM, DevOps, Automation and AIOps. During my initial career, I was recognized by employers for the following achievements- Transformed the operating model to support digital product componentisation and legacy technology services in collaboration with DWP executive- Reduced time to allocate resources; implemented a demand management capability in ServiceNow to manage all demand requests effectively- Established a “Proactive Service Management” framework that aligned all processes, teams, and works as an integral part of a collaborative community- Designed and implemented ITIL lifecycle processes for multiple global organisations focusing on continual service/operations improvement- Acknowledged as an accredited reviewer for various books and wrote the foreword for ITIL® 4 Direct, Plan and Improve (DPI): Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification- Produced a Service Catalogue for Ambitious About Autism to optimise the process of engagement with businesses in 2021 while raising awareness of inclusion across the industry. If you want to know more about me, please feel free to connect.