Rob Gaspersz

Background

About Rob Gaspersz

Senior Support Specialist for Propeller an eCommerce webshop platform for MKB https://propel.us/ • 1st and 2nd line of support, phone, email service portal • Prioritize issues with engineering • Setup/maintain Knowledge Base • Guide new support colleagues • Support contact with third party integrations International software application support, webshop ecommerce printing (current) • EFI MarketDirect StoreFront (MDSF), an eCommerce webshop application for the print industry. Knowledge about all aspects of the webshop, like look and feel, payments, integration, etc and the technical aspects of the system environment like windows server, SQL database, IIS, etc. https://shorefront.myprintdesk.net • EFI Metrix Planning and Imposition Software • Subject matter expert in several area's, security, certificates, credit card integration, VDP and more International software product support (6 years) • Product software support in customer IT environments • Coordinate and solve escalations in the field. • Define customer requirements and bring them in other departments (R&D, marketing, logistics, assembly, IT and training). • Define business cases • Quality Assurance of products in the field • Report the progress of escalations towards management • Define work instructions and develop new procedures Software development (16 years): • Real time software developer, specification, design and implementation • Large projects of around 200 co-developers (around 50 software developers and 150 colleagues in other departments) • Function responsible within a project • Secretary project management • Software configuration manager • Cooperation with partner software developers • Setup planning and budget Specialties: • Real Time Software Developer (C, C++, Java) • Software Support Printer Products and the network environment they operate (Microsoft OS, Citrix). • Remote Services