Rob Glauz
Head of Customer Success at Canals
Based in New York, United States
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Seniority
Director
Department
Customer/Client Service
Location
New York
Industry
Technology, Information and Internet
Company size
121
Contact information
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r•••••••@canals.ai
Phone
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Background
About Rob Glauz
Customer Success and Implementation leader with 10+ years leading and scaling post-sale organizations in B2B and AI SaaS. I specialize in building the teams, systems, and operating models that make retention, adoption, and expansion predictable and sustainable at scale. My experience spans complex SaaS environments — from platform transformations and ERP migrations to multi-product rollouts — where I’ve consistently reduced implementation timelines, accelerated enterprise time-to-value, and built lifecycle infrastructure that makes retention predictable rather than reactive. As a leader, I focus on clarity, trust, and ownership — building teams where people feel empowered to take initiative, grow into their full potential, and deliver consistent results together.
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