Rob Grace
President at Iscram Association
Based in Cincinnati, United States
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Seniority
C-Team
Department
General Business & Management
Location
Cincinnati
Industry
Research Services
Company size
3
Contact information
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r•••••••@iscram.org
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Background
About Rob Grace
I’m an Assistant Professor in the University of Cincinnati's School of Information Technology and the current President of the Information Systems for Crisis Response and Management (ISCRAM) Association. My research focuses on the design and use of information and communications technologies that help citizens and first responders understand and make decisions during complex events. My current research examines the changing nature of work inside public-safety answering points where telecommunicators are developing ways to effectively integrate information gathered from 911 callers with data collected from a range of remote sensors, IoT devices, and citizens using alternative emergency communication channels (e.g, text-to-911). By examining the emerging work practices of telecommunicators, this research aims to identify sociotechnical requirements for the design of decision-support systems that can enhance public safety in our communities.
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