Rob King

Background

About Rob King

As a Project Director at Maximus, I have over six years of experience in managing complex and high-impact projects in the BPO industry. I have successfully ramped up the CA UI backlog project from zero to more than 3K agents in four months, overseeing 3.5K+ direct and indirect reports, and leading multiple unique workstreams through inception to completion of over 5.1 million cases. I have a strong track record of designing and implementing quality assurance processes that averaged greater than 90% accuracy across all workstreams, fostering a culture of leadership, ownership, and accountability, and launching proactive employee engagement initiatives to enhance the employee experience and reduce attrition. I am passionate about delivering excellent customer service, improving operational efficiency, and developing the potential of my team. I am looking for a challenging and rewarding opportunity to leverage my skills and expertise in a company that values innovation, collaboration, and excellence.