Rob Melich

Background

About Rob Melich

Executive with 40 years of diverse leadership and management experiences focused on the creation and growth of new and emerging customer experience/service application software and the associated consulting and support services. Leadership that brings the best people together to positively transform markets and create sustainable, profitable businesses; businesses that create value for their customers and then for themselves. Experience: • Leadership: Led and scaled application software product and service teams varying in size from 10 to 1100 people with a focus on revenue and margin growth. • Strategic Planning: Developed multiple product/service line plans transformed into $100mm businesses. • Professional Services Consulting and Managed Services Business Creation: Led the creation, growth, and management of world-wide call center consulting, and managed services professional services organization. • Application Software Product Management: Life-cycle product management (full P&L accountability) including transforming the contact center market from premise based routing solutions to cloud based solutions. • Product Launch Management: Led the formation and management of over 30 new software product launch teams from requirements development through to life-cycle. • Technology Service Partner Development and Management: Built application partner channel to generate supplemental annual revenue and support product lines. • Capital Acquisitions: Acquired $63M in venture funding to create a contact management consulting firm. • Business Acquisition: Led the business planning, due diligence, acquisition, contract negotiation, and operational integration of seven businesses that added over $150M of additional revenue. Specialties: Leadership, Team creation and development, Product Management, New Product Realization, Partner Channel development, Mentoring & Coaching, Strategic Planning, Business Development, Business Consulting, Service Concept Development and Implementation