Rob Morgan

Background

About Rob Morgan

I help brands and agencies turn customer relationships into growth engines. As a global leader in CRM, loyalty, and data strategy, I’ve built high-performing practices, integrated modern MarTech stacks, and delivered measurable ROI across retail, QSR, automotive, financial services, and travel. My work has spanned North America, EMEA, and APAC — partnering with C-suite leaders to design, implement, and scale strategies that drive customer acquisition, engagement, and retention. Career highlights: • Led the launch of a global Customer Intelligence Center, securing $8M+ in annual contracts in year one. • Overhauled national loyalty programs, improving retention and boosting financial performance. • Delivered win-back and engagement campaigns that significantly increased lifetime value. • Drove a $40M net impact through client service and operational improvements. I thrive at the intersection of strategy, technology, and measurable outcomes — helping organizations connect data to informed decisions and growth. Rob remains a committed family man with six children and 14 grandchildren… He and Lee-Ann now reside in Sarasota, Florida. His passion for results and growth often leads him to be part of agency acquisition journeys, while establishing strategic initiatives and innovative practices to drive business growth.