Rob Philipson

Background

About Rob Philipson

2nd line IT Support Technician with over 15 years support experience and first class customer service skills. Excellent communicator with outgoing personality. I began my IT career at the NHS as a Service Desk Officer where I steadily built up my skills for four years before joining the Technical Support team. As a technician I travel to customer sites daily supporting over staff across the North East. Duties are very wide ranging including remote and face to face contact with customers. Skills\duties include: Hardware, software, In-house systems, WAN\LAN, DHCP, DNS, Active Directory, Exchange, SCCM, Azure, InTune, Mobile Devices, Printers, Skype, Microsoft Office, Windows 7,10, Video Conferencing, User Accounts, Profiles, Audio Visual equipment, Windows Server, Office 365, Skype, Encryption, antivirus and group policy.