Rob Plourde

Background

About Rob Plourde

I build trusted partnerships between technology and business, helping Fortune 100 companies turn complex IT operations into stable, cost-effective, and forward-looking solutions. Over the course of my 20+ year career at Liberty Mutual, I’ve advanced from restoring critical incidents on the front line to leading global service management strategy, partner performance, and executive relationships that shape enterprise outcomes. Today, I manage multiple partner accounts for Liberty’s Global Network Communication (GNC) organization, where I drive operating plans, vendor strategy, and partner collaboration across a global infrastructure. My focus is on operational excellence, risk reduction, and aligning IT with business strategy. Recent highlights include: • Creating dashboards and quarterly metrics that provide executives with new visibility into ITSM performance and completed work. • Launching a standardized Quarterly Business Review (QBR) framework, strengthening accountability and collaboration across all partners. • Leading data quality improvements that raised reporting accuracy and credibility across ITSM and GNC. • Supporting contract renewals and major incident initiatives with strategic partners like Verizon, Palo Alto, and Akamai, building resilience and long-term value. • Contributing predictive analytics insights for AI/ML models that improve service stability and decision-making. I thrive in high-visibility environments where clarity, trust, and collaboration are critical. Whether guiding teams through service challenges, equipping leaders with data-driven insights, or influencing multi-million-dollar partner strategies, I aim to deliver outcomes that scale and endure.