Rob Pugh
Director, Customer Success at Salesforce
Based in Canada
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Seniority
Director
Department
Customer/Client Service
Location
Canada
Industry
Software Development
Company size
87K
Contact information
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r•••••••@salesforce.com
Phone
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Background
About Rob Pugh
As a member of the Services organization at Salesforce, I have had the opportunity to contribute to building the Social practice from the ground up. The responsibilities early in the role encompassed the creation/ refinement of compelling Services offerings, coupled with building the operational/ delivery framework around the offerings to drive business growth. The transition to the Technical Services practice lead allowed for increased focus on the business aspects of the practice, gaining deeper insight into key business health indicators, plus greater exposure to custom solution creation through numerous custom Command Center and API projects with companies of all sizes. I hold 7 Salesforce Certifications (Admin, Advanced Admin, App Builder, Sales Cloud Consultant, Service Cloud Consultant, Marketing Cloud Email Specialist and Marketing Cloud Social Specialist) and have an MBA (Innovation & Technology Management), MSc (Chemistry) and BSc(Hon)(Chemistry).
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