Rob Stafford
Endpoint Analyst Network Infrastructure at Cassels Brock & Blackwell Llp
Based in Toronto, Canada
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Seniority
Other
Department
Other
Location
Toronto
Industry
Law Practice
Company size
837
Contact information
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r•••••••@cassels.com
Phone
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Background
About Rob Stafford
Qualifications: Microsoft® Certified Technology Specialist MCTS - Windows Server 2008 6 years of experience in 1st and 2nd level support technician roles Completed training courses for Cisco IOS and MCITP - Windows Server 2008 Currently preparing for SQL certification "White glove" support of Windows 7 / 8 / 10 environments Outlook, Lotus Notes, Salesforce.com, backups Windows Active Directory Responsibilities include remote support of sales force and in house users Support of desktop and mobile devices including Laptops, Tablets, iPhones, Blackberry Strong knowledge of networking concepts including TCP/IP routing, DNS, DHCP and LAN/WAN infrastructure. Advanced skills in the Microsoft Suite (including but not limited to Excel, Access, Word, SQL). Good understanding of databases and telecommunications Excellent verbal and written communication skills 10 years experience in customer service and support positions 3+ years experience in health care and Pharma industry Good at interacting with people and reliable Strong ability to think conceptually and troubleshoot Ability to work consistently under pressure Positive Attitude Professional demeanor with highly technical and social aptitudes Excellent references
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